Cancellation & Refund Policy — India Law Advocates

This Cancellation & Refund Policy applies exclusively to online legal consultation services booked and paid for through the India Law Advocates platform. India Law Advocates is a technology platform that connects clients with verified, independent lawyers — it does not sell physical goods of any kind. All bookings are for professional service delivery over phone or video call.

Important: This policy applies only to the ₹149 consultation fee collected by India Law Advocates. Any fees paid directly to a lawyer for representation, drafting, notices, or court appearances are governed by your separate agreement with that lawyer and are outside the scope of this policy.

✅

Full Refund Available

If cancelled 2+ hours before slot

🔄

Free Re-match

If unsatisfied with the consultation

⚡

Auto-Refund

For failed or duplicate payments

📅

5–7 Business Days

For approved refunds to reflect

1 What This Policy Covers

This policy covers only the ₹149 online legal consultation fee charged at the time of booking through this platform. The service purchased is a single 30-minute telephone or video consultation with a verified, independent lawyer who reviews your matter and advises on possible legal steps.

This is a professional services booking, not a product purchase. There are no physical goods, no shipping, and no returns of items. Refund eligibility is determined entirely by whether the consultation service was scheduled, attended, and delivered.

2 Time-Based Cancellation Policy

Your eligibility for a refund depends on when you cancel relative to your scheduled consultation slot.

Cancellation 2 or more hours before the scheduled slot → 100% refund.
If you cancel at least 2 hours before your booked call time, you are eligible for a full refund of the ₹149 fee. No questions asked. The lawyer has not yet been allocated to your slot at this point.
Cancellation less than 2 hours before the scheduled slot → No refund.
Once your slot is within 2 hours, a specific lawyer has been assigned and has reserved time for your call. Cancellations at this stage are non-refundable because the lawyer's time cannot be recovered or reassigned.
Cancellation before lawyer assignment → 100% refund.
If you cancel before any lawyer has been assigned to your booking (typically within minutes of payment), you are eligible for a full refund regardless of the time.

To cancel, contact us immediately via phone or email (details in Section 7). Cancellations are processed in the order received and are subject to the time of your request, not the time of our response.

3 Client No-Show Policy

A "no-show" occurs when a client does not answer or return the lawyer's call at the scheduled time.

If you do not answer the lawyer's call at the scheduled time → No refund.
The lawyer's time has been committed to your slot. If you miss the call without prior cancellation, the consultation fee is non-refundable.
Grace period of 10 minutes.
The lawyer will attempt to reach you for up to 10 minutes after the scheduled call time. If you answer within this window, the consultation proceeds normally.
If you miss the call due to a verified emergency (e.g., hospitalisation), contact us within 24 hours with supporting details. We will review your case and, at our discretion, offer a re-scheduled consultation or a partial credit. Refunds in such cases are not guaranteed but will be considered fairly.

4 Lawyer No-Show & Platform Failure

We hold our network of lawyers to the same standard we apply to clients.

If the lawyer does not call within 30 minutes of the scheduled slot → 100% refund.
If the assigned lawyer fails to make contact within 30 minutes of your booked time without prior rescheduling, you are entitled to a full refund of the ₹149 fee upon request.
If no suitable lawyer can be matched to your booking → 100% refund.
In rare cases (highly specialised matters, unavailability), if we are unable to match a qualified lawyer to your case, we will inform you immediately and process a full refund.
If a verified technical failure on our platform prevents the consultation → 100% refund.
This refers to failures on the India Law Advocates platform or infrastructure, not standard network/call quality issues on either party's mobile connection.

5 Post-Consultation: Non-Refundable Situations

Once the 30-minute consultation has been delivered — meaning the lawyer and client spoke for a meaningful duration — the ₹149 fee is non-refundable. The service has been rendered.

Dissatisfaction with the legal opinion. A lawyer's professional opinion is their independent, expert judgement based on the facts presented. Disagreeing with the advice given does not constitute grounds for a refund. However, see Section 6 (Free Re-match) — we will connect you with a different lawyer at no additional cost.
Unfavourable legal outcome. India Law Advocates connects clients with lawyers — we do not guarantee any particular legal result. Outcomes depend on facts, evidence, opposing parties, and judicial discretion.
Change of mind after consultation. Once the consultation is complete, a change of mind is not grounds for a refund.

6 Free Re-match (Alternative to Refund)

If you were dissatisfied with your consultation for any reason — communication style, perceived lack of expertise, or simply wanting a second opinion — you may request a one-time free re-match with a different lawyer, at no additional charge, instead of a refund.

Free re-match requests must be raised within 48 hours of the original consultation. Contact us at info@indialawadvocates.com with your booking details and reason. One re-match per original booking.

7 Failed & Duplicate Payments

Payment deducted but booking not confirmed. If your bank was charged but you did not receive a booking confirmation, contact us immediately. We will verify with Razorpay and either confirm your booking or initiate a full refund.
Duplicate charge for the same booking. If you were charged more than once for the same booking, the excess charge will be refunded automatically through Razorpay.

For all payment discrepancies, contact us within 7 days of the transaction with your payment/transaction ID.

8 How to Request a Refund or Cancellation

To request a cancellation, refund, or re-match, contact us through any of the following channels:

📩 Refund & Cancellation Requests

📞 Call or WhatsApp:

✉️ Email: info@indialawadvocates.com

Support hours: Monday – Saturday 9 AM – 8 PM IST | Sunday 10 AM – 4 PM IST

Please include the following in your request:

Your full name and registered mobile number.
Your Razorpay payment ID or transaction ID (available in your payment confirmation message).
The reason for your cancellation or refund request.
The date and time of your scheduled consultation.

9 Refund Processing Timeline

Once your refund request is reviewed and approved:

We initiate the refund through Razorpay within 2 business days of approval.
The refund is credited to your original payment method — debit card, credit card, UPI, or net banking.
Depending on your bank or payment provider, the credit may take an additional 5–7 business days to reflect in your account after we initiate it. This processing time is outside our control and is set by your bank.
You will receive an email confirmation when the refund is initiated.

Razorpay Refund Note: All refunds are processed through our payment partner Razorpay and are subject to Razorpay's own processing timelines. In rare cases, bank processing may take up to 10 business days. If you do not receive your refund within 10 business days of our confirmation, please contact both us and your bank with the Razorpay refund reference number we will provide.

10 Governing Law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019. Disputes arising out of this policy shall be subject to the jurisdiction of courts in Delhi.

← Back to Home · Terms & Conditions · Privacy Policy · Contact Us