Cancellation & Refund Policy

This Cancellation & Refund Policy ("Policy") applies to every service that a user books, requests, or pays for through the India Law Advocates platform (the "Platform"), including but not limited to lawyer-match bookings (the 30-minute call), case review, document review, and any further paid service that India Law Advocates ("we", "us") may introduce from time to time.

India Law Advocates is a technology intermediary and is not a law firm. We do not ourselves provide legal advice, legal opinion, consultation, drafting, notice, representation, or any other legal service. Our sole role is to operate the Platform, verify empanelled independent advocates, match users to a suitable advocate, and collect, on their behalf or on our own account (as applicable), the fees agreed at the time of booking. All legal services are provided by the assigned independent advocate in their individual professional capacity, and the advocate — not India Law Advocates — is solely responsible for the professional service delivered.

Accordingly, this Policy governs only (i) the Platform fees collected by India Law Advocates at the time of booking (which include, presently, the lawyer-match / consultation booking fee and the case review fee), and (ii) any refund of such Platform fees where the service is not delivered, is delivered defectively by reason attributable to us or the Platform, or is cancelled in accordance with the timelines set out below. Fees paid directly to an advocate for downstream work — drafting, legal notice, court appearance, representation, or any engagement beyond the initial matched interaction — are governed by the client's separate engagement with that advocate and are not covered by this Policy.

India Law Advocates does not sell physical goods; there are no shipments, deliveries, or returns of items.

1 What This Policy Covers

This Policy covers all Platform fees collected by India Law Advocates at the time of booking. As at the date of this Policy, these are:

• Lawyer-match / consultation booking fee (₹149), which entitles the user to be matched with a verified independent advocate for a single 30-minute telephone or video interaction; and
• Case review fee, where charged separately for in-depth review of documents or case papers by the assigned advocate, as described in Clause 2 of the Terms & Conditions.

Any additional paid service introduced on the Platform in the future shall also fall within the scope of this Policy unless the terms of that service expressly provide otherwise.

All such Platform fees are for matchmaking, verification, and coordination services rendered by India Law Advocates and — where the fee is collected on behalf of the assigned advocate — for onward remittance to that advocate for their professional service. India Law Advocates does not itself render the legal or consultation service.

Refund eligibility is determined by whether the service booked was in fact scheduled, matched, and delivered, in accordance with the sections below.

Case Review Fee. The case review fee is refundable in full if review has not commenced, and non-refundable once review has commenced, save where the failure to complete the review is attributable to us or the assigned advocate.

2 Time-Based Cancellation Policy

Your eligibility for a refund depends on when you cancel relative to your scheduled consultation slot.

• Cancellation 2 or more hours before the scheduled slot → 100% refund.
  If you cancel at least 2 hours before your booked call time, you are eligible for a full refund of the ₹149 fee. No questions asked. The lawyer has not yet been allocated to your slot at this point.
• Cancellation less than 2 hours before the scheduled slot → No refund.
  Once your slot is within 2 hours, a specific lawyer has been assigned and has reserved time for your call. Cancellations at this stage are non-refundable because the lawyer's time cannot be recovered or reassigned.
• Cancellation before lawyer assignment → 100% refund.
  If you cancel before any lawyer has been assigned to your booking (typically within minutes of payment), you are eligible for a full refund regardless of the time.

To cancel, contact us immediately via phone or email (details in Section 7). Cancellations are processed in the order received and are subject to the time of your request, not the time of our response.

3 Client No-Show Policy

A "no-show" occurs when a client does not answer or return the lawyer's call at the scheduled time.

• If you do not answer the lawyer's call at the scheduled time → No refund.
  The lawyer's time has been committed to your slot. If you miss the call without prior cancellation, the consultation fee is non-refundable.
• Grace period of 10 minutes.
  The lawyer will attempt to reach you for up to 10 minutes after the scheduled call time. If you answer within this window, the consultation proceeds normally.
• If you miss the call due to a verified emergency (e.g., hospitalisation, bereavement, natural disaster, or a comparable event outside your reasonable control), contact us within 24 hours of the missed slot with supporting details. We will review your case and, at our discretion, offer a re-scheduled consultation or a partial credit. Refunds in such cases are not guaranteed but will be considered fairly. We shall communicate our decision in writing within 7 working days of receiving your request.

4 Assigned Advocate No-Show & Platform Failure

We hold the independent advocates empanelled on the Platform to the same standard we apply to clients.

• If the lawyer does not call within 60 minutes of the scheduled slot → your option: reschedule at no cost, or 100% refund.
  If the assigned lawyer fails to make contact within 60 minutes of your booked time without prior rescheduling, you are entitled, at your option, to (i) rescheduling to a later slot at no additional cost, or (ii) a 100% refund of the ₹149 fee upon request.
• If no suitable lawyer can be matched to your booking → 100% refund.
  In rare cases (highly specialised matters, unavailability), if we are unable to match a qualified lawyer to your case, we will inform you immediately and process a full refund.
• If a verified technical failure on our platform prevents the consultation → 100% refund.
  This refers to failures on the India Law Advocates platform or infrastructure, not standard network/call quality issues on either party's mobile connection.

5 Post-Service Delivery: Non-Refundable Situations

Once the service booked has been delivered — meaning, in the case of the lawyer-match / consultation booking, that the advocate and the client spoke for a meaningful duration; and in the case of the case review fee, that the advocate has commenced or completed the review — the corresponding Platform fee is non-refundable. The service has been rendered.

• Dissatisfaction with the legal opinion or output. Any opinion, note, or output produced by the assigned advocate is that advocate's independent professional judgement based on the facts presented. As an intermediary, India Law Advocates neither reviews nor endorses the substantive content of that opinion and cannot refund a Platform fee on the ground of disagreement with it. However, see Section 6 (Free Re-match) — we will connect you with a different advocate at no additional cost.
• Unfavourable legal outcome. India Law Advocates is a matchmaking platform and does not guarantee any legal outcome. Outcomes depend on facts, evidence, opposing parties, and judicial discretion, and are entirely a matter between the client and the assigned advocate.
• Change of mind after delivery. Once the service has been rendered, a change of mind is not grounds for a refund.

6 Free Re-match (Alternative to Refund)

If you were dissatisfied with your consultation for any reason — communication style, perceived lack of expertise, or simply wanting a second opinion — you may request a one-time free re-match with a different lawyer, at no additional charge, instead of a refund.

Free re-match requests must be raised within 24 hours of the original consultation. Contact us at indialawadvocates@gmail.com with your booking details and reason. One re-match per original booking.

7 Failed & Duplicate Payments

• Payment deducted but booking not confirmed. If your bank was charged but you did not receive a booking confirmation, contact us immediately. We will verify with Razorpay and either confirm your booking or initiate a full refund. Razorpay Software Private Limited, an RBI-authorised payment aggregator, acts as an independent data fiduciary in respect of payment data (see Clause 6 of the Terms & Conditions).
• Duplicate charge for the same booking. If you were charged more than once for the same booking, the excess charge will be refunded automatically through Razorpay.

For all payment discrepancies, contact us within 7 days of the transaction with your payment/transaction ID.

8 How to Request a Refund or Cancellation

To request a cancellation, refund, or re-match, contact us through any of the following channels:

Please include the following in your request:

1. Your full name and registered mobile number.
2. Your Razorpay payment ID or transaction ID (available in your payment confirmation message).
3. The reason for your cancellation or refund request.
4. The date and time of your scheduled consultation.

9 Refund Processing Timeline

Once your refund request is reviewed and approved:

• We initiate the refund through Razorpay within 2 business days of approval, and in any event no later than 7 business days from the date of approval.
• The refund is credited to your original payment method — debit card, credit card, UPI, or net banking. Where the original payment method is no longer available (e.g., closed account), we may require you to furnish KYC-compliant alternate account details before processing.
• Depending on your bank or payment provider, the credit may take an additional 5–7 business days to reflect in your account after we initiate it. This processing time is outside our control and is set by your bank.
• You will receive an email confirmation when the refund is initiated.

10 Governing Law

This Policy shall be governed by and construed in accordance with the laws of India. The courts at New Delhi shall have jurisdiction over disputes arising out of this Policy.

11 Grievance Redressal

For any grievance relating to refunds or cancellations, write to us at indialawadvocates@gmail.com. Grievances shall be acknowledged within 24 hours and a decision communicated within a reasonable period not exceeding fifteen (15) days from receipt, in accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

12 Relationship with the Terms & Conditions

This Policy forms an integral part of the Terms & Conditions. In the event of any inconsistency between this Policy and the Terms & Conditions in respect of refund or cancellation matters, this Policy shall prevail. For all other matters, the Terms & Conditions shall prevail.

13 Force Majeure

If a force majeure event (as defined in Clause 14 of the Terms & Conditions) prevents the delivery of your consultation for a continuous period exceeding thirty (30) days, you shall be entitled to a full refund of any fees paid but not utilised, upon written request.

14 Amendment

India Law Advocates reserves the right to amend this Policy at any time. The revised Policy shall be posted on this page. Your continued use of the Platform or booking of any further consultation after such posting shall constitute your acceptance of the amended Policy.

15 Severability

If any provision of this Policy is held invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, or is inconsistent with any applicable law, such provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

← Back to Home  ·  Terms & Conditions  ·  Privacy Policy  ·  Contact Us